Pouchie Support
If you have a question or run into a problem with Pouchie, let us know. We'll reply by email as soon as we can.
Contact us
- In the app: Settings › Support › Contact & Bug Report (you can attach photos and include device details)
- Email: founder@globalcharm.app
Frequently asked questions
How do I save a link?
In apps like Instagram, YouTube or Safari, tap the Share button and choose Pouchie. If you copy a link and then open Pouchie, a paste card appears on Home. If Pouchie isn't in the share sheet, turn it on under More at the end of the app row.
I bought Pouchie Plus but it isn't unlocked, or I want it back on a new iPhone.
Tap Pouchie Plus at the top of Settings, then tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.
How do I cancel my subscription?
Open the iPhone Settings app › your name (Apple Account) › Subscriptions › Pouchie Plus. After you cancel, you can keep using Plus until the end of the period you paid for, and your saved links and categories stay.
Will my links still be there on a new iPhone or after reinstalling?
With Pouchie Plus, your devices signed in to the same Apple Account stay in sync through iCloud. If you signed in to a Pouchie account, you can also restore from automatic backup (Settings › My Account › Automatic Backup). Restoring on another iPhone may ask for your recovery code.
How do I share a folder with friends?
Touch and hold a folder, choose Share with Friends, and send the invite link. Folder contents are encrypted on your iPhone before they're uploaded, so not even our server can read them.
How do I delete my Pouchie account?
Go to My Account at the top of Settings and tap Delete Pouchie Account. The links saved on your iPhone stay.